Play responsibly at when baji
Enjoying the games while knowing your limits and seeking help when needed is what a truly smart player does. when baji is always here for you.
Betting and casino games are a form of entertainment — they should never be your only source of income. when baji believes that every player's happiness, family, and financial wellbeing come first. That is why we place responsible gambling not just as a policy, but at the centre of our service.
Before joining any game, it is important to read our Terms and Conditions carefully — they explain bonus usage, account management, and the full self-exclusion process in detail. An informed decision is a safe decision.
It is natural to feel excited about cricket, football, and online slots in Bangladesh. But when playing starts causing stress instead of fun, stopping and seeking help is the wise thing to do. At when baji, we want you to stay well and satisfied over the long term.
Under our Privacy Policy, your account activity and self-control requests are kept completely confidential. No one else will have access to your information.
Self-control tools
Set a deposit limit
Set your own maximum daily, weekly, or monthly deposit amount. You will not be able to deposit beyond this limit — it is a simple way to stay within your budget.
Set a loss limit
Decide in advance the maximum amount you are comfortable losing within a given period. Once you reach that limit, the system will automatically alert you.
Session time limit
Set how long you want to play in one sitting before you start. When the time is up, the system will remind you that it is time to take a break.
Reality check notifications
At regular intervals, you are shown a summary of your total playing time, deposits, and withdrawals. This keeps an accurate picture in front of you.
Temporary break
If you want to step away for a while, request a temporary account closure for a set period. Your account will reactivate automatically once the break is over.
Permanent self-exclusion
If you want to stop playing altogether, request permanent self-exclusion. Simply contact when baji support via live chat or email and it will be put into effect.
To learn more about these tools, visit our FAQ section — it explains the steps for setting limits and the self-exclusion process.
Recognise the warning signs
If even one of the following signs appears in your life, consider seeking help.
Playing beyond your budget
You are using money meant for bills or household expenses on betting — this is a serious warning sign.
Chasing losses
You keep playing to recover money lost before and cannot stop.
Impact on sleep and daily life
You are staying up late to play, struggling to focus at work, or drifting away from family.
Playing in secret
You are hiding your gambling from family or friends, or lying about it.
Discomfort when not playing
You feel restless, anxious, or irritable when you cannot play.
Borrowing money to play
You are taking loans from friends, acquaintances, or other sources to fund betting.
Where to get help
If you are struggling to cope on your own, asking for help takes courage — it is not a weakness.
when baji live chat support
Direct chat support in Bengali is available 24 hours a day, seven days a week. Requests for self-exclusion or setting limits can be made right here — no judgement, completely confidential.
Email support
Beyond live chat, you can also send a message to when baji email support in both Bengali and English. Any request related to responsible gambling is handled on a priority basis.
Family and loved ones
Talk openly with a family member or trusted friend. Support from someone close to you can make the biggest difference in reducing stress and getting back on track.
Professional mental health counselling
Many government hospitals and private organisations in Bangladesh offer mental health services. Speaking with an experienced counsellor is effective and completely confidential.
Addiction and behavioural treatment
Gambling addiction is a behavioural condition that can be treated. Many people have successfully overcome it through regular sessions with a specialist therapist or counsellor.
Support groups
Sharing experiences with others facing similar challenges makes the road to recovery easier. Various support groups are available both online and in person.
when baji's commitment to responsible gambling
- The age of all players is verified at registration — accounts for those under 21 are not approved.
- Self-exclusion or limit requests are acted on immediately after they are received — no unnecessary delays.
- Responsible gambling tools are easily accessible from account settings.
- If unusual or high-risk activity is identified, the support team proactively reaches out to the player.
- No promotional messages or bonus offers are sent to self-excluded players.
- Every request for support is handled confidentially and no information is shared with third parties.
Ask yourself
From time to time, ask yourself a few simple questions: How much time did I spend playing last week? How much did I deposit? Did I stay within my budget? Did I feel good after playing, or did I feel regret?
If the answers make you uncomfortable, that is a clear sign. when baji always wants you to make conscious decisions — play only for enjoyment, not out of pressure or emotion.
Remember, the outcome of every bet or game is entirely based on chance. There is no guarantee of winning, and past wins do not determine future results. Always spend only the amount you can afford to lose without it affecting your daily life.