when baji Privacy Policy

Introduction and Scope

This privacy policy applies to all users of the when baji platform. It takes effect when you visit the when baji website, register an account, or use any of our services.

when baji treats user privacy as its top priority. We believe your personal information belongs to you — we use it only to provide you with better service, for no other purpose.

Alongside reading this policy, please review our Terms and Conditions, which cover the general terms of using the platform in detail.

What Information Is Collected

when baji may collect the following types of information:

2.1 Information You Provide Directly

Information you provide yourself when creating an account, processing a deposit or withdrawal, or contacting the support team:

• Full name, date of birth, and national ID details
• Mobile number and email address
• bKash, Nagad, Rocket, or Upay account number (for transactions only)
• Password (stored in encrypted form — never kept in plain text)

2.2 Automatically Collected Information

When you use the platform, certain information is logged automatically:

• Device type, operating system, and browser version
• IP address and connection duration
• Pages visited on the site, links clicked, and session time
• Information from cookies and similar tracking technologies

2.3 Information Collected During Verification

During account verification, a copy of your national ID or passport, a selfie photo, and proof of address may be requested. This information is used solely to confirm your identity.

Purpose of Using Your Information

when baji uses your information for the following purposes:

• Creating and managing your account and ensuring secure login
• Processing deposits and withdrawals and keeping a record of transactions
• Verifying your identity and preventing fraud
• Providing customer support — responding via 24/7 live chat and email
• Sending notifications about bonuses, promotions, and VIP benefits
• Maintaining platform security and detecting unusual activity
• Meeting mandatory legal and regulatory requirements

when baji never sells your information to third parties. Information is shared only with service providers who directly support our operations — such as payment gateways or data storage services — and only to the extent necessary.

Data Security Measures

when baji has adopted industry-standard technical and organizational measures to protect your information.

4.1 Technical Security

• SSL encryption — all data transferred between the website and servers is encrypted
• bcrypt password hashing — plain-text passwords are never stored anywhere
• OTP verification — two-factor security for login and important transactions
• Firewall and intrusion detection systems active around the clock

4.2 Organizational Security

• Only authorized staff can access your information, and only as needed
• All staff are bound by confidentiality agreements
• Regular security audits are conducted

However, no method on the internet is completely impenetrable. You are also asked — do not share your password with anyone and log out of your account after use.

Cookies and Tracking Technologies

Cookies are used on the when baji website. Cookies are small text files stored in your browser that help improve your experience on the site.

5.1 Types of Cookies

• Essential cookies: For maintaining login sessions and ensuring security — these cannot be disabled.
• Functional cookies: For remembering your language preference and personalized site settings.
• Analytics cookies: For understanding how different parts of the site are being used — this information is fully anonymous.

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some site features to stop working properly.

Sharing Information with Third Parties

when baji may share limited information with third parties in the following circumstances:

• Payment processing: Information required to complete transactions via bKash, Nagad, Rocket, and Upay is sent to the relevant service provider.
• Technology partners: Platform hosting and security service providers are contractually obligated to protect your information.
• Legal obligations: Information may be disclosed in response to a court order or a lawful request from a relevant authority.
• Fraud prevention: If serious fraud or criminal activity is detected, relevant information may be reported to the appropriate authorities.

Outside the cases above, when baji does not transfer your personal information to any third party.

Data Retention Period

when baji keeps your information only for as long as necessary. The general policy is:

• All account information is retained for as long as the account remains active.
• Even after an account is closed, certain information may be kept for a set period to meet legal obligations.
• Transaction records are kept long-term for financial audit purposes.
• Once the retention period ends, information is securely deleted or anonymized.

Your Rights

As a user of the when baji platform, you have the following rights:

8.1 Right to Access and Correct Information

You can view the personal information stored in your account at any time and correct it if there are errors. This can be done through account settings or by contacting the support team.

8.2 Right to Request Deletion of Information

You may request deletion of your information when closing your account. However, information that is legally required to be retained will be kept for the specified period.

8.3 Right to Opt Out of Marketing Communications

If you do not want to receive promotional emails or notifications, you can let the support team know at any time. Service-related notifications (such as transaction confirmations) will continue as they are part of the service.

To learn more about your rights and protections related to responsible gaming, read our Responsible Gaming Guidelines.

Protection of Minors

The when baji platform is strictly for users aged 21 and above. We do not intentionally collect any information from minors. Age is verified at the time of account registration and accounts for persons under 21 are not approved.

If we have reason to believe that a minor has created an account, that account will be closed immediately and any collected information will be deleted.

Changes to the Policy

when baji may update this privacy policy from time to time. If any significant changes are made, we will inform you by email or through a platform notification. Continued use of the platform after any changes will be taken as acceptance of the updated policy.

The date of the most recent update is noted at the top of the page. We recommend revisiting this page occasionally so you stay informed about the latest policy. For answers to common questions, see our FAQ section.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the when baji support team:

• Live Chat: Active 24/7, support available in Bengali and English
• Email: [email protected]

We generally try to reply to emails as quickly as possible. To learn more about when baji's overall operations and values, you can read our About Us page.